FAQ

FAQ

Don't worry, its already been asked

Four of us are going to the airport. Can we book a saloon car?

You would be best advised to book an estate car because you need to be able to put your luggage into the boot. We would strongly recommend that you avoid the stress of not being able to fit your belongings into the vehicle, which could cause unnecessary delays or even for you to miss your flight.

How do I know we are safe with you?

We have a Public Carriage Office (PCO) operator’s licence and all our drivers are fully vetted and checked. We can show you all the necessary paperwork and we strongly advise that you ask any other minicab company that you use whether they can do the same. It’s your safety that is at stake.

Do you take credit cards?

Yes, we take credit cards in all of our cars, but there is a small surcharge. Obviously, we are also happy to take cash. Both payment options are done directly through your driver.

I am wheelchair bound? Can you provide me with a car?

Yes, we have wheelchair accessible vehicles allowing you to stay in your wheelchair for the duration of the journey. Please book as early as possible to avoid disappointment. Alternatively wheelchairs can be stowed in the boot of all our vehicles.

I want you to collect me from the airport but what if the plane is late?

Don’t worry, we use a flight tracking service which means that we will know whether your plane is landing early, on time or late. Our driver will be waiting for you the arrivals hall, just as you exit the customs hall, with a nameboard and will escort you to your car.

Can I meet the driver outside the airport?

No. Airport rules dictate that we have to use the car parks. Although we do make a small additional charge for the car parking, this is the actual charge and can usually be kept under £3 because our flight tracking system means we avoid parking for longer than is absolutely necessary.

Can you provide child seats?

Yes, but they must be pre-booked. Also, be aware that if we are installing a child seat it takes the place of a passenger so you must ensure you book the right-sized vehicle. Alternatively, you can use your own and we will store at our offices for the return journey...
020 8680 4321

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